One of the main benefits of the Kate Media system is supporting the hospitality sector to improve its overall operation. Kate Media gives all front of house staff members their own smart notification watch that is linked directly to the tables they are managing. This helps staff to always be in the know when customers require assistance, when orders are placed and when payment is made. Customer queries are dealt with quickly and nothing is forgotten during busier times. 

Since we started working with Shoko, the business was able to review its ability to work smarter and with less staff. Customers could now order and pay themselves directly from the table. This ultimately resulted in staff members being able to deal with more tables more efficiently and the business reduced the front of house hours required by 30%. During the busy weekends, in our trial location, Shoko could now operate with 7 staff members vs 10 previously. 

During our time with Shoko Coffee Chain the staff stopped wasting time bringing the usual payment terminals into the restaurant hall. It helped to increase the service speed and made it more comfortable to serve tables. Throughout the period of the trial, we started to see a huge uplift in cashless transactions to now deliver 90% of all cashless transactions through the Kate Media terminal. 

Though there was a period of one week when due to changes in accounting systems for Shoko our systems were offline and the number of transactions of course fell to zero, our devices were quickly back to normal numbers once the issue was resolved and customers had no problem in using them straight away.