It’s been a difficult month for hospitality in the UK.
In just the past few weeks, we’ve seen a string of much-loved restaurants announce their closure. Covent Garden’s beloved Margot will shut its doors after a nine-year run. Officina OO, the Italian kitchen and pasta workshop known for its artisan approach, has closed all three of its London locations. And in Camden, Mr Ji will cease trading next month after nearly three years in business.
These stories are not anomalies — they’re part of a growing trend that has sent ripples through the industry.
Hospitality has always been a tightrope walk. But in 2025,, that rope feels thinner than ever. With rising operational costs, staffing shortages, increasing rent, and higher national insurance contributions, margins are being squeezed harder than ever.
Even when guests are in the building, many venues aren’t seeing the return they need.
This raises a serious question: Are restaurants making the most out of every customer they serve?
In many cases, the answer is: not yet.
At KateMedia, we’ve designed our KATE S Tabletop Ordering Device to help restaurant teams thrive in precisely these types of conditions. Unlike traditional QR codes or app-based systems, our device delivers a seamless, intuitive experience at the table — for every guest, every time.
And here’s the best part: our solution is available through a low-cost SaaS model — no major upfront investment, no complex setup, no added risk.
For restaurants, this means being able to trial new technology without breaking the bank, and gain real-world results that drive both revenue and guest satisfaction.
While we continue to celebrate the growth of many brands, we can’t ignore the difficult reality many operators are facing. It’s disheartening to see fantastic venues close — especially when we know that tech like ours can help reduce labour dependency, improve staff morale, and boost every customer’s spend.
This isn’t about replacing people — it’s about giving teams the tools they need to deliver brilliant experiences, with less stress and more reward.
We’re proud to be working with enterprise clients, coffee shop chains, QSRs, and emerging brands to reimagine what great guest service looks like in 2025 — and beyond.
If you’re a brand looking for new ways to stay competitive, reduce operational stress, and boost profitability — let’s talk.
We’ll show you how a single table-top device can change the way you serve, sell, and succeed — with data, design, and guest experience all built in.📩 Contact us or book a free pilot trial today.
Together, we can keep more restaurant doors open — and more customers coming back.
We are looking forward to doing business with you, and are ready to introduce you into the future of restaurant payment service
contact@katemedia.eu