KateMedia signed a Digital Partnership with Heavenly Desserts

KateMedia, the hospitality technology company revolutionising table ordering through its SaaS-first solutions, is proud to announce a new national partnership with Heavenly Desserts. Following a highly successful in-store trial earlier this year, Heavenly Desserts has signed an agreement to roll out KateMedia’s KATE Tabletop Kiosks across all UK sites.

The trial, which ran for 17 weeks, delivered measurable operational and commercial benefits for Heavenly Desserts, reinforcing the value of digital guest engagement in today’s market.

Key outcomes included:

• Increased Transaction Volume: Guests showed strong adoption of the digital devices, significantly shifting orders from traditional methods to kiosks. This reduced pressure on front-of-house teams and streamlined service.
  
• Enhanced Staff Tips: Thanks to intuitive tipping prompts, average staff tips increased substantially during the trial.
  
• Effective Upselling: The kiosks successfully encouraged customers to add suggested dishes and extras, increasing basket sizes and guest satisfaction.
  

Results were measured against like-for-like sales data before the trial.

“This partnership with Heavenly Desserts is another milestone in demonstrating how SaaS-driven ordering technology can deliver meaningful results for operators,” said Manny Costin from KateMedia MD.

“By reducing barriers to adoption, enhancing guest experiences, and improving operational efficiency, we’re enabling brands like Heavenly Desserts to innovate and grow sustainably.”

“We are always looking for ways to reduce guest friction, improve operational efficiencies but most importantly enhance the core of our brand – Genuine Guest Connection.The solutions we reviewed weren’t to be a replacement for service but rather an enhancement to service. Looking ahead to what restaurants will look like in 5 years, we found a solution in KateMedia that helps us achieve our commercial goals, stay ahead of the market and maintain focus on what’s important in an AI age – humans” said Wesley Williams Global Operations Manager. 

The rollout marks an exciting step for both organisations as they continue to embrace innovation and respond to evolving customer expectations across the UK hospitality sector.

About KateMedia
KateMedia provides flexible, SaaS-first ordering solutions for the hospitality sector, including tabletop kiosks, counter service, and standalone units. Designed to improve guest journeys, increase operator efficiency, and boost revenues, KateMedia partners with leading hospitality brands across the UK and Europe.