December 7, 2021
During our time with Shoko Coffee Chain the staff stopped wasting time bringing the usual payment terminals into the restaurant hall. It helped to increase the service speed and made it more comfortable to serve tables. Throughout the period of the trial, we started to see a huge uplift in cashless transactions to now deliver 90% of all cashless transactions through the Kate Media terminal.
Though there was a period of one week when due to changes in accounting systems for Shoko our systems were offline and the number of transactions of course fell to zero, our devices were quickly back to normal numbers once the issue was resolved and customers had no problem in using them straight away.