At EL&N, every detail matters. From beautifully curated spaces to thoughtful service moments, the brand has always been built around delivering a premium guest experience without losing sight of operational efficiency and long-term sustainability.
One year on from implementing KateMedia’s tabletop ordering solution, EL&N’s 2025 performance demonstrates how the right technology, when deployed with intention, can elevate both guest experience and commercial outcomes.
At EL&N, our focus has always been on delivering a premium guest experience while operating efficiently and sustainably. One year on from implementing KateMedia’s tabletop ordering solution, the results have reinforced that technology can enhance service without compromising our brand values.
Across 2025, KateMedia’s visual menus and intuitive ordering journeys played a key role in driving consistent commercial uplift across EL&N sites.
Across 2025, KateMedia’s visual menus and intuitive ordering journeys consistently delivered a 15–20% increase in average order value, alongside significantly stronger engagement with limited-time offers, with upsell performance increasing by up to 50% on promoted items.
By presenting menus in a visually engaging, guest-friendly format, EL&N was able to highlight premium items and limited-time offers at the right moment in the guest journey increasing discovery without feeling intrusive or transactional.
Beyond guest-facing performance, the platform delivered meaningful operational benefits, particularly in supporting teams during quieter trading periods and across lower-volume locations.
Operationally, the platform enabled us to rebalance front-of-house workloads more effectively, contributing to an average 14% reduction in labour costs across selected sites, particularly supporting performance in lower-volume locations.
Rather than replacing hospitality, KateMedia enabled teams to work smarter, reallocating time and attention where it mattered most. The result was a more balanced front-of-house operation one that supported both commercial efficiency and team wellbeing.
A key principle for EL&N was ensuring that any digital solution enhanced, rather than diluted, the brand’s hospitality ethos.
Crucially, these results were achieved without relying on digital tipping or reducing service touchpoints. Instead, KateMedia has given our teams more time to focus on what matters most: delivering genuine hospitality and memorable guest experiences.
By removing friction from ordering while preserving human interaction, KateMedia helped create space for more meaningful guest engagement, not less.
After a full year in live operation, the partnership has proven not only effective, but sustainable.
After a full year in operation, KateMedia has proven to be a scalable, commercially impactful solution that supports both our people and our long-term growth ambitions.
For EL&N, this means a platform that can grow alongside the brand supporting expansion, consistency, and performance without compromising identity.
Reflecting on the partnership, Manuel Costin, Country Manager at KateMedia, shared:
“Our partnership with EL&N continues to grow from strength to strength. These results show what’s possible when technology is implemented with purpose supporting teams on the floor while driving sustainable commercial growth. We’re proud of what’s been achieved over the past year and excited about what comes next.”As hospitality continues to evolve, the EL&N x KateMedia partnership stands as a clear example of how thoughtful technology adoption can deliver measurable results for guests, teams, and the business as a whole
We are looking forward to doing business with you, and are ready to introduce you into the future of restaurant payment service
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