New technology such as Kate Tablet can be a frightening aspect for staff members thinking they are going to become redundant, in actual fact the opposite is true. Kate Media becomes their digital service assistant.
Whilst the staff at Shoko were initially slightly skeptical, through our simple system and tips flow during payments, employees started to see tips go up by fivefold vs the QR code tipping system they were using. We noticed consistent uplift in tips week to week with members of staff receiving overall an extra 20%.
The staff members became the biggest champions of our technology because they could see a direct financial reward to promote our system and maintain it.